When will the parts be ordered?
Once we write the estimate on your car we will contact you and the insurance carrier responsible for the repairs and go over the repair order. Once all parties have agreed to go forward, we will at that point order all the parts needed for the repair. If the car is not safe to drive, we will make all parties aware and help you make arrangements for alternative transportation (rental car).
If my vehicle's frame is damaged is the car a total loss?
Not necessarily. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computerized measuring system, can return your vehicle to its original factory specifications. If there is a frame section damaged beyond repair, the section can simply be replaced.
Can you match my car paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We use a computerized paint system provided by the paint companies to ensure we have all the right formulas to match all the manufacturers paint codes. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other work done on my car while in the repair process?
Yes. Just make your estimator aware of what other work you would like done, so that he or she can make the necessary arrangements.
How long will the repairs take?
Your service advisor can give you a target completion date to complete the repairs to your vehicle.
How can I get a rental car?
Check with your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If you have rental reimbursement coverage, our service advisor or insurance adjuster can help set up your rental reservations for you.
How will I know when my car is done?
Your service advisor will be in constant contact to keep you aware of the progress being made on your car. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. We provide a written Lifetime Warranty on body and paint repairs for as long as you own your vehicle; and a 12,000 miles written Warranty on all mechanical repairs. This warranty is non-transferable.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for, is determined by your insurance policy. If you carry collision coverage, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he/she can tell you whether your insurance company has waived your deductible or you will be responsible to pay it when you pick up your vehicle.
Who do I pay a deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your insurance agent or one of our service advisors, and he/she will tell you whether your insurance company has waived your deductible or it will be your responsibility.
What forms of payment do you accept?
We accept Visa, MasterCard, debit cards, personal checks, insurance checks and cash.
What are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, exhaust and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I wash my car?
Follow these few simple tips when caring for your new finish:
-Use cool water and mild detergent when washing
-Wash your vehicle in a shaded area
-Wipe only with a damp or wet cloth; a dry one will damage your vehicle’s finish
-Wait 90 days before polishing or waxing
-Exposing any painted area to chemicals such as antifreeze or coolant